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leverans policy

1. ORDER PROCESSING

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after 6:00 PM (GMT) may be processed on the next business day.

Once processed, your order will be handed over to the shipping carrier.

You will receive:

  • An order confirmation by email

  • A shipping confirmation by email once your package has been dispatched

2. SHIPPING AND TRACKING

Depending on the destination, we work with reliable third-party shipping carriers.

Tracking information, where available, will be provided by email after your order has been shipped.

It may take 24–72 hours for the first tracking updates to appear.

3. ESTIMATED DELIVERY TIMES

Delivery times are estimates and apply from the date of dispatch:

  • United Kingdom: 2–5 business days

  • Ireland: 2–5 business days

Delivery times may be extended due to peak periods or logistical circumstances.

4. SHIPPING COSTS

Shipping costs will be clearly displayed at checkout before payment.

If a free shipping promotion is available, this will be shown during the purchase process.

5. TAXES AND DUTIES

Any applicable taxes or additional charges will be displayed during checkout where applicable.

6. SHIPPING ADDRESS

You are responsible for providing a correct and complete shipping address.

If an order is returned due to an incorrect address, additional charges may apply for reshipping.

Changes to the shipping address cannot be guaranteed once the order has been dispatched.

7. LOST OR DELAYED PACKAGES

If your tracking information is not updating or your package is delayed, contact us at info@the-croomly.com and provide your order number.

We will check the status with the shipping carrier.

A package will only be considered lost once this has been officially confirmed by the shipping carrier.

8. DAMAGED PACKAGES

If your package arrives damaged:

  • Contact us within 48 hours of delivery

  • Send us your order number and clear photos of the damage

We will review the case and provide an appropriate solution.

9. PARTIAL SHIPMENTS

Some orders may be shipped in multiple separate packages with different tracking numbers.

10. CONTACT

For any shipping-related questions, contact us at:

info@the-croomly.com